Privacy Policy

This Privacy Policy explains how Osom India (“Osom”, “we”, “us”) collects, uses, stores, and shares Personal Information. This policy is issued by and applies to your membership on our platform, your use of websites under the Osom brand, and any Osom-owned or Osom-operated applications on mobile phones or tablets. We take reasonable steps to protect your information and we handle it in line with applicable privacy laws and the terms described in this Privacy Policy.

1. Website management

By using this website, you agree to this Privacy Policy. ../ may review this policy from time to time and reserves the right to update it at its discretion, with changes published on the site. Updates apply immediately after publication, and continued use of the site means you accept the changes. This Privacy Policy does not apply to third-party websites linked from Osom India that are not controlled by Osom.

2. Types of information we collect

Osom may collect and store the following information:

Full name
Email address
Email marketing preferences
Date of birth
Country of residence and nationality
Residential address
Government ID number (where applicable)
Copies/records of government-issued identification (where required)
Location data (where permitted or enabled)
Device information used to access the platform
IP address
Data related to our Services and Products (for example: deposits, gameplay, VIP features, and other account activity)
Information related to your acceptance of our Terms of Service and Policies. For more details, please see:
Terms of Service
AML Policy

We may collect the information above through the following methods:

Information you provide during registration.
Communications with our support team.
Information generated by your use of our Services or Products.
Third-party service providers used for verification, security, payments, analytics, and compliance, as permitted by this Privacy Policy and our other policies.

3. Purposes of processing

../ uses Personal Information in lawful and fair ways to operate and improve our online gaming services, including for the following purposes:

To verify customer identity (KYC).
To manage your marketing preferences and subscriptions (where applicable).
To process your membership/account request on ../ or other Osom-operated domains.
To provide, maintain, and improve services for Members.
To identify and authenticate Members for security and legal compliance.
To administer Member accounts.
To optimize user experience on web and mobile, develop improvements, and conduct analytics and market research.
To inform Members about products, services, promotions, or updates that may be relevant (where permitted).
To build aggregated insights using statistical analysis to improve operations and player safety.
To respond to questions, requests, or complaints.
To assess tax or fee obligations where required by law.
To meet legal and regulatory obligations.
To investigate or prevent suspected fraud, abuse, or illegal activity.
To establish, exercise, or defend legal claims.
To ensure compliance with our Terms of Use.
To provide benefits under our VIP program and other campaigns offered by Osom or Osom-operated domains.
For recruitment and employment-related processes (where applicable).

If you do not provide requested information, your membership application may be declined and we may be unable to provide services or respond to certain requests.

By using ../, becoming a Member, or submitting Personal Information, you acknowledge and agree that Osom may collect, process, and use your information as described above, and may disclose it in limited cases described in this Privacy Policy.

4. Marketing and opt-out

From time to time, we may use Personal Information to share updates about products, services, or promotions available on ../ when permitted by law. We may contact you via email, phone, messaging, or other channels using the details you provided. If you no longer wish to receive marketing messages, you can request removal from our communications list by emailing [email protected].

Occasionally, we may contact you regarding account administration or important service notices. These messages are sent using your registered contact details and are not affected by marketing opt-out preferences.

5. How we use and share Personal Information

Osom takes reasonable measures to keep Personal Information accurate, up to date, and stored securely with access limited to authorized personnel. We store Personal Information to provide services, resolve disputes, support legal compliance, conduct audits, enforce agreements, and meet applicable legal obligations.

Osom may share or disclose Personal Information when necessary to comply with our policies and protect legitimate interests, including in the following situations:

Within our company group: References to the “Company” or “Group” include (the owner/operator) and any Osom-branded websites, pages, or apps that we own or operate.
Business partners and service providers: We may use trusted third parties to deliver services (for example: verification, security, analytics, and payment support). Where necessary, we may share Personal Information to provide these services, and we require appropriate safeguards consistent with this Privacy Policy.
Legal and regulatory requirements: We may disclose Personal Information if required by law, regulation, court order, or a valid request from competent authorities.
Restructuring or sale: If Osom (in whole or part) is sold, merged, or reorganized, Personal Information may be transferred to the relevant successor entity so services can continue.

When we share Personal Information, we do so lawfully and with privacy safeguards. Osom may delete or de-identify Personal Information when it is no longer needed for the purposes described in this Privacy Policy or for legal and operational obligations.

We may also permanently delete or anonymize Personal Information when it is no longer required for any lawful purpose.

6. Security and protection of Personal Information

You acknowledge that transmitting data over the Internet is not completely secure. Osom cannot guarantee the security of information transmitted to us online, and any transmission is at your own risk.

Once we receive your information, we use reasonable safeguards to prevent misuse, loss, unauthorized access, modification, or disclosure. This may include security measures such as Secure Socket Layer (SSL) encryption. By using our services or providing Personal Information, you also agree that we may contact you electronically for security, administration, or privacy-related notices connected to your account and use of our services.

Employees, agents, and contractors who work with Osom are required to keep Personal Information confidential. Information you publish publicly (for example in forums or on social media) becomes public, and Osom cannot guarantee the security of information you choose to disclose publicly.

We take steps to prevent underage access to our services. However, parents and guardians are responsible for supervising minors’ Internet activity and using filtering or parental control software where necessary.

When you finish using the website, please log out of your account, especially on shared devices. You are responsible for the security of the computer, mobile phone, or other device you use to access Osom.

You are responsible for keeping your account credentials confidential. Please protect your username, password, and other account details and be cautious when using the Internet and any shared devices.

7. Requests to access your Personal Information

If you want to request access to Personal Information held by ../, you can submit a formal request via your account “Settings” (where available) or by contacting us at [email protected]. If approved, we will provide access within a reasonable timeframe. In some cases, we may refuse or limit access where permitted by law (for example, to protect the privacy of other users or for security/compliance reasons). If we decline a request, we will explain the reason and provide any available complaint mechanisms.

8. Requests to delete Personal Information

If you want your Personal Information deleted from ../, you may request deletion where we are not legally required to retain the data. Please note deletion is not always possible due to regulatory, security, or legal obligations. To submit a deletion request, contact [email protected].

9. Contact details

For questions about your data, access requests, deletion requests, or complaints related to how we handle Personal Information, contact us at [email protected] or reach out via live chat on the website.

10. International data transfers

Your information may be transferred, processed, and stored in different countries to operate and support our services. Data protection laws may differ by jurisdiction, but Osom aims to apply appropriate safeguards and comply with applicable laws when handling Personal Information.

11. Legal bases for processing

Where applicable under the EU General Data Protection Regulation (GDPR), Osom processes Personal Information on the following legal bases:

Contract performance: Processing is necessary to provide services to you under our terms.
Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Consent: In some cases, we process information based on your consent (which you can withdraw where applicable).
Legal obligations: Processing is necessary to comply with legal and regulatory requirements.

12. Supervisory authority

If you are located in the European Economic Area, you may have the right to lodge a complaint with a relevant supervisory authority if you believe our processing of Personal Information violates applicable data protection laws.